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Need help? Call Us: 020 3886 1876

Delivery

Delivery Information

Delivery Fees

Standard UK Delivery is £8.00+vat

FREE Delivery for orders over £100+vat

Offshore, remote islands (Belfast, Parts of Scotland and remove islands) is £16.95+vat

Most items are delivered next day if you have placed your order before 12pm. 

However, ALL orders do not come with guranteed next day delivery, as busy times and or third party courier issues are out of our hands. 

Appliances or larger orders (orders over a certain weight) are delivered within 3-days. 

If you need your appliance earlier, contact us and we can arrange a premium next day or expedited delivery service at an additional costs.  

IMPORTANT
All deliveries are made Monday to Friday on an all day window of 8am to 6pm.

Whilst we do our upmost to ensure your item(s) reach you in the way you come to expect, unfortunately, a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

More Information

Before any large item is delivered, our specialist delivery team will contact you to confirm a delivery date.

Please ensure you provide your mobile number for your delivery. Once booked in you might receive an SMS advising you your order is out for delivery, and also an SMS advising when they are the next delivery to be made.

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises as well as ensuring that the Carrier has sufficient access to complete the delivery. We cannot accept responsibility if it will not fit or if the carrier is unable to deliver. Any carriage charges caused by an aborted delivery are the customers responsibility and may incur an additional cost.

Delivery does not include unpacking or positioning or assembling items

DONT GET CAUGHT OUT WITH BULKY ITEMS.

 Download our Large & Bulk Items Note.

We have our own inhouse catering engineers who are experienced with all aspects of maintenance and servicing. From complete installations to re-active service. All our engineers are Gas Safe and trained on all major catering equipment brands. Our vans stock a large variety of parts and we are proud to keep a 92% fixed on first call.

DAMAGED OR FAULTY ITEMS
Unfortunately a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

30 DAY RETURNS & REFUND POLICY
If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.

“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here.

Please note that we cannot allow returns on some items due to hygiene reasons, you should check with us first.

ARRANGING A RETURN FOR REFUND
You can either email:

To arrange a return via email, please send your order number to sales@cateringcentre.co.uk and request an RMA number please ensure to detail the item(s) and reason(s) for return. We will send you your RMA number and the information of where to send the items.

Or arrange a return online:

Arrange Return or Refund

BRAND NEW SAME DAY CATERING APPLIANCE DELIVERY

How does it work?
Simply call us with the details of the Appliance you require before 10am and we can arrange for a SAME DAY delivery

What does it work with?
Only on large appliances that are currently in stock, (like ovens, dishwashers etc).  It cannot be arranged for smaller parcel items (like crockery / cutlery etc). 

How much does it cost?
There are different prices for difference appliances and locations. Simply call us on 020 3886 1876 to discuss. 

Limitations
There are limitations to the service as it will depend on your location and the warehouse location, however, most items can be delivered the SAME DAY. 

WE ARE REALLY SORRY, BUT OUR PHONE LINES ARE CURRENTLY DOWN

Please send us an email at sales@cateringcentre.co.uk and we will respond asap. We are hoping our phones will be back up working shortly. 

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